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Find answers to frequently asked questions about PISTA

About PISTA

What is PISTA?

PISTA plans multi-city round trips. Tell it where you start, how many places you want to visit and how long to stay in each, and it searches for the cheapest order to fly them in before bringing you home. It is a free portfolio project, built and run by one independent developer.

Does PISTA sell tickets or take payment?

No. PISTA never takes payment and never issues tickets. Each flight in the itinerary you choose links to Aviasales, where you book and pay. PISTA may earn a commission from Aviasales on bookings made through those links, at no extra cost to you.

Where do the prices come from?

From Google Flights, looked up live at the moment you search. Fares change constantly, so the price you see when you book may differ from the one PISTA showed you.

Planning a trip

How do I plan a trip?

Enter the airport you start and finish at, your departure date, how many destinations you want (1 to 10), how many days to spend in each (1 to 20) and who is travelling (up to 9 passengers). You can also pick a travel region. The cost in credits is shown before you search.

Can I choose places to include or avoid?

Yes. Under the advanced options you can list desired destinations, which every result will include, and countries to avoid, which no result will visit. You can also avoid the country you start from.

How far ahead can I search?

Your last flight must be no more than 330 days away, because airlines have not published fares beyond that. The form tells you if a trip runs past that point.

Why did my search find no routes?

Usually because the constraints are too tight: many desired destinations, many countries avoided, or a region with few flights on your dates. Try fewer destinations, another date or a wider region. If the flight data provider itself is not answering, PISTA tells you that instead.

Credits

What are credits?

Every search looks up live prices from a paid flight data provider, and credits cover that. A basic search costs 2 credits; bigger searches, or ones with desired destinations, check many more routes and cost up to 10. Checking the price of a saved trip costs 1. The cost is always shown before you search. Credits are free and cannot be bought.

How many credits do I get?

Registered accounts get 10 credits a month, topped up on the 1st. Guests get a smaller allowance per internet connection, which also resets every month.

Do I pay for a search that fails?

No. When a search fails, its credits are returned automatically, up to 3 refunds per calendar month.

Saved trips and booking

How do I save a trip?

Press the heart button on a result. With an account the trip is stored in your account and listed under Itineraries. As a guest it is kept in this browser only, and moved to your account the next time you sign in here.

Can I check whether a saved trip's price has changed?

Yes, with an account. The price check button on a saved trip looks up every flight again for 1 credit, and an arrow shows whether the total went up or down.

How do I book, and who handles changes or cancellations?

Each flight in the itinerary you choose opens on Aviasales, where you book it. Your booking is with the airline or travel agent you buy from there, so changes, cancellations, refunds and delays are handled by them. PISTA never sees what you booked.

Your account

How do I sign in?

With an email address and password, or with a Google or Microsoft account. You can also continue as a guest without signing in.

What does Remember Me do?

It keeps you signed in on this device for as long as you come back at least once every 30 days. Without it you are signed out after 30 minutes of inactivity, even if your browser restores its tabs.

How do I reset my password?

Choose Forgot Password? in the sign-in window and enter your email address. If it belongs to an account, you will receive a link that works once and expires after 30 minutes. Resetting your password signs you out on every other device.

How do I delete my account?

Open My Account, go to Privacy & Security and choose Delete Account. You confirm with your password, or by signing in again with Google or Microsoft. Deletion is immediate and permanent, and removes your saved trips.

Can I change the language, currency or theme?

With an account, choose your language under My Account, and your currency and search region under Unit & Currency. Guests get their browser's language and the default currency. The theme button switches between light and dark mode.

Still need help?

Email us and we will get back to you. [email protected]

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